Refund policy

 

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return a cosmetic product, please review our policy below.

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Return Timeframe
You have 7 days from the date you received your order to initiate a return.

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Product Condition
To be eligible for a return, the product must be:
- Unopened and unused
- In its original packaging with all labels intact

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Acceptable Reasons for Return
We accept returns for the following reasons:
- Product arrived damaged or defective
- Incorrect item sent
- Allergic reaction (please provide documentation)

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Refund Process
Once we receive and inspect your returned item, we will process your refund via online banking payment method. Please note that shipping costs are non-refundable.

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How to Return
1. Contact Us: Email our customer service at (vimimalaysia@gmail.com) or WhatsApp our Customer Service at 016-6688532 within 7 days of receiving your order to request a return authorization.
2. Package the Product: Ensure the item is securely packaged in its original packaging.
3. Ship the Item: Send the return to the address provided in our response. We recommend using a trackable shipping service to ensure safe delivery.

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Contact Us
For any questions or concerns regarding your return, please reach out to us at  [vimimalaysia@gmail.com] or [016-6688532].

Thank you for choosing us! We appreciate your understanding.